Customer Care

At Horizon Homes, our commitment to your satisfaction continues even after you move into your new home. We are pleased to provide Customer Care Representatives to facilitate servicing warranty-covered home issues that arise while living in your Horizon home.

If you are experiencing an urgent issue, please see the emergency contacts for your community.

We ask that all requests for service be submitted through the online form below. Please note that our on-site sales and construction personnel are not equipped to accept Customer Care requests in your community.

A Customer Care representative will contact you within two business days of submission. During this COVID-19 pandemic, please keep in mind that scheduling your requested work may take longer as we follow health and safety guidelines for you, our employees and independent contractors. We appreciate your patience and understanding during this time. Rest assured that should any warranty included with your Horizon Home expire before service can be completed, we will honor your request. To best serve you, please ensure you or a secondary contact will be available to review your concerns with a representative at your home.

Customer Care appointments are scheduled from 8am to 3pm Monday through Friday.

Home Information

Contact Information

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Schedule for Initial Contact

If you are unavailable to be contacted in the next 48 hours, please select a date when you will be available.

Customer Care Issues

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Emergency Service

In case of urgent issues (plumbing, electrical, or heating/AC), we have a list of service providers to contact.

View Emergency Contacts

Dallas/Fort Worth Office

5601 Democracy Dr.
Suite 300
Plano, TX 75024
(972) 713-8494
Customer Care Coordinator

Houston Office

10930 W Sam Houston Pkwy North
Suite 100
Houston, TX 77064
(281) 517-9800
Angie Hayes